Carrier management

Management and transparency for the optimal performance of your transport network

We handle the management, monitoring and optimization of the transport process for our customers. We keep to the agreed SLAs at all times.

  • A balanced scorecard supports the individual selection of the perfect carrier and service mix
  • Proactive management of the transport process is achieved by calling up real-time information
  • The data for the management comes from a consistent source and is put into relation individually
  • By providing selected Key performance indicators, our customers receive the transparency they need


Balanced scorecard (Triple-A)

  • Carrier evaluation based on the Triple-A principle (transport performance, customer satisfaction and damage and loss evaluation)
  • Long-term monitoring of strategically important carriers
  • Ad-hoc and trend analyses

Business review cycle

  • Active monitoring of Key performance indicators at regular intervals
  • Relationship management and continuous process optimization through regular communication
  • Strategic management and development of carriers
  • Direct communication at management level
  • Reduction of processing times for escalations

Reporting and visualization

  • Dashboard display of key performance indicators and trends
  • Standardized carrier reporting to monitor carrier-on-time performance


  • Proactive
    thanks to a high degree of data transparency and daily local exception management, which drastically reduces the number of transport delays
  • Optimal carrier mix
    for your business through analysis and evaluation with the balanced scorecard
  • Customized reporting
    on a broad data basis and by using business intelligence
  • Real-time data processing
    in the uniform standard across all carriers for monitoring the transport supply chain
  • Transparency
    in the transport supply chain through the continuous optimization of data quality

Further topics

Press report

Arvato Supply Chain Solutions expands healthcare business with new Memphis location

Press report

Arvato Supply Chain Solutions expands to Australia

Press report

Arvato Supply Chain Solutions continues to grow in China

Press report

Arvato Supply Chain Solutions opens another logistics center in Spain

Press report

Arvato Supply Chain Solutions opens new location in UK

Press report

Arvato Supply Chain Solutions in Poland extend cooperation with the H&M Group

Press report

Arvato Supply Chain Solutions expands location network in China

Und wir können noch viel mehr! Sprechen Sie uns an.

Schildern Sie uns Ihren individuellen Anwendungsfall und Bedarf. Wir machen sie möglich - die optimale Lösung für Sie!