Return

Efficient management of returns

A product needs to be exchanged? No problem: we offer you a range of options for designing your returns process.

Using an intuitive user interface the item to be returned and the reasons for the return can be selected and a reimbursement initiated.

The consumer receives multiple return options according to his individual behaviour. This can involve using a return label already included in the package, an on-demand retrieval of a return label or QR code, or return via one of your retails stores.

Solutions at a glance

Provision of return label

As an insert inside the package
Retrieved via a customer portal or customer service
On-demand creation
Provision of QR code

Pick-up and drop-off station finder

Integration of the desired carrier portfolio
Pick-up and drop-off station search using the address
Visual display using map from Google Maps
Suggestions based on the nearest addresses

Definition of returns

Select the product and specify the reason for return
Reimbursement of purchase price

Your benefits

Flexibility and convenience
for the consumer in the returns process
Returned goods
are returned to stock immediately after the return decision is made
Cuts costs
by avoiding unnecessary label printing
Trust in the brand
is reinforced through immediate reimbursement of the purchase price