Efficient management of returns
A product needs to be exchanged? No problem: we offer you a range of options for designing your returns process.
Using an intuitive user interface the item to be returned and the reasons for the return can be selected and a reimbursement initiated.
The consumer receives multiple return options according to his individual behaviour. This can involve using a return label already included in the package, an on-demand retrieval of a return label or QR code, or return via one of your retails stores.
Solutions at a glance
Provision of return label
- As an insert inside the package
- Retrieved via a customer portal or customer service
- On-demand creation
- Provision of QR code
Pick-up and drop-off station finder
- Integration of the desired carrier portfolio
- Pick-up and drop-off station search using the address
- Visual display using map from Google Maps
- Suggestions based on the nearest addresses
Definition of returns
- Select the product and specify the reason for return
- Reimbursement of purchase price
- Flexibility and convenience
for the consumer in the returns process
- Returned goods
are returned to stock immediately after the return decision is made
- Cuts costs
by avoiding unnecessary label printing
- Trust in the brand
is reinforced through immediate reimbursement of the purchase price
Discover our branch solutions
Arvato Supply Chain Solutions expands healthcare business with new Memphis location
Arvato Supply Chain Solutions expands to Australia
Arvato Supply Chain Solutions continues to grow in China
Arvato Supply Chain Solutions opens another logistics center in Spain
Arvato Supply Chain Solutions opens new location in UK
Arvato Supply Chain Solutions in Poland extend cooperation with the H&M Group
Arvato Supply Chain Solutions expands location network in China
Strong International Network
Und wir können noch viel mehr! Sprechen Sie uns an.
Schildern Sie uns Ihren individuellen Anwendungsfall und Bedarf. Wir machen sie möglich - die optimale Lösung für Sie!