Case Study: Elli
Charging e-cars quickly, smartly and conveniently at home or at work
Since two years, Arvato is the service provider for Elli’s logistics operations, helping to further advance e-mobility.
As a central fulfillment partner, Arvato takes care of the Europe-wide distribution of charging stations to end customers, dealers and importers.
Starting situation
The mission of Elli is to contribute to a ‘better environment’ with its solutions and to enable its customers to achieve their personal energy transition through electromobility. Elli wants to be one of the leading charging and energy service providers in the future. Ordering parties, goods recipients and invoice recipients are end customers, traders and importers.
These all have the requirement of a fast, smooth and consistent ordering, goods movement and billing process. Arvato can support through its years of experience in the tech, consumer products and e-commerce environment by integrating dedicated solution modules that are linked to the customer’s requirements.
Solution
In April 2019, Arvato was selected as Elli’s service provider and is responsible for the entire logistics processing of the B2B and B2C customer business in 30 countries (Germany & Europe (27) + Norway & Switzerland) from its logistics location in Harsewinkel, Germany. Through rapid ramp-up and agile development, Arvato was able to help meet the customer’s ambitious time-to-market goals.
In B2B, Arvato is the end-to-end partner in the supply chain. For this purpose, a customized web store was developed through which the entire ordering process is handled. The connected warehouse and transport management system ensures smooth logistics processing. Arvato also handles returns management and payment processing for its customer.
Orders in the B2C area are triggered via the online stores of the associated Group brands. Here, Arvato is the partner for logistical processing. In addition to mapping the end-to-end supply chain, Arvato also handles the planning, conceptualization and provision of customized packaging and owner manuals.
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Kai Gerhardt
Director Key Account Management