Added value of inventory management within the hospital by STOK
In order to find out what added value our STOK inventory management services have for hospitals, and how they can help hospitals to ease their daily workload, Arvato & STOK conducted a survey in cooperation with the University of Paderborn. The survey started in German hospitals and is extended to other European countries. You will find all results little by little below.
Furthermore a hospital satisfaction survey was conducted by one of our customers. The results were provided from hospital to our customer.
Hospital satisfaction survey
Survey conducted by one of our customers from July 2017 - September 2017. Results were provided from hospital to customer.
- 97 % strongly agree
- 3 % disagree
- 94,8 % strongly agree
- 5,2 % disagree
Almost 100 % positive
70 percent strongly agree and 29 percent agree regarding the STOK apperance on-site, only one percent disagree.
- 98,5 % positive feedback
- 61 % very positive
- 8 % positive
- 5 % strongly disagree
- 26 % neutral
'The collaboration runs very well, especially because STOK always makes an appointment'
'Experienced staff, who’s very approachable'
'It’s very helpful that the STOK Field Data Analyst helps me search for items if they are missing'
Survey on hospital requirements
Survey conducted by STOK and is still ongoing (start: May 2018 - … ). Furthermore the study is extended to additional European countries. Below you will find the results of the German survey.
- 33 % strongly agree
- 41 % agree
- 19 % neutral
- 6 % disagree
- 1 % strongly disagree
- 80 % like that STOK can perform counts for multiple manufacturers at the same time
- 13 % are neutral to this service
- 7 % do not like that STOK can perform counts for multiple manufacturers at the same time
- 85 percent see the service of follow-up deliveries as positive or neutral
- Only 15 percent do not want to have an active replenishment during a stock count
96 % are satisfied with the STOK analysis
- 27 % very positive
- 30 % agree
- 35 % neutral
- 5 % disagree
- 4 % strongly disagree
Which intervals between the inventory checks would be optimal?
see quarterly stock count as the ideal frequency
for almost a quarter of our interviewed customers monthly counts are the best frequency
chose either weekly, nor fortnightly, but 'other'
Results at a glance
Hospital satisfaction survey conducted by one of our international medtech customers
Survey on hospital requirements conducted by STOK and is still ongoing (here: German results)