Toys

We offer cutting-edge infrastructure as well as highly motivated and well-qualified employees.

As a customer of Arvato Media, you avoid large investments in your own logistics, because we operate a state-of-the-art distribution and logistics center optimized for the distribution of toys for you in Verl. We currently manage the distribution of up to 5,000 packages from this center to retailers every day. As one of the leading service providers in the toy industry, we are able to support you with a high level of expertise in all logistics-related matters – in an individualized manner and under economically advantageous conditions.

What we can do for you

However, we are not satisfied until your customers are also satisfied. Therefore, we have developed special logistics services for the specific needs of the toy industry. For example, we optimize shipping by putting individually ordered products together as specified by your customers and sending all packages belonging to one shipment at the same time.

Furthermore, we offer additional services for your retail customers, such as the parking model. To do this, we collect a retailer’s very small orders as instructed by you or your customer before sending them in a bundle in one shipment. However, if the retailer needs a rush customer order the next day, we can utilize our fast track: Goods ordered by noon leave our facility that same day on the fast track and reach your customers the following day.

Our flexibility does not end when the eight-hour work day is over. We have developed models for working hours that meet the specific needs of the toy industry. If you need special shifts, we will set them up for you. In this way, your customers always receive your products reliably and quickly.

Our services:

• On-schedule deliveries even at peak periods and for special campaigns
• Modern picking systems with integrated quality controls
• Sufficient personnel resources at all times thanks to fine-tuned models for working hours
• State-of-the-art logistics center with infrastructure optimized for toy distribution.
• Logistics advice with expertise acquired over five decades
• Prices depending on sales volume or structure than high fixed costs

Your benefits:

• You do not need to invest in complex logistics systems
• You can focus on your core business
• Worldwide shipping of your products is possible
• “Your logistics service” will be developed further on an ongoing basis
• Your customers will enjoy rapid, reliable deliveries
• Experienced and capable personnel who speak your language

Individualized support: In order to meet your individual requirements, you will have your own team of motivated staff with us who know your range of products and your specifications inside and out. This team is led by your personal customer manager. Your customer manager and their team work tirelessly for you and advise you on all matters related to the organization and control of the flow of materials, money and information.

What we can do for you

If information about your range or orders is required, expert contact partners are available to your retailers.

Frequently, there are also questions pertaining to basic logistic or organizational processes. In these cases, our customer support for retailers, which addresses these requirements very closely, is also available. We also make use of centralized key account management to support major customers, as many major customers would like to coordinate their logistics processes across clients. Furthermore, we can support you in tapping new markets. In addition to toy retailers, we have well in excess of 10,000 retail customers, which include department stores, supermarkets, computer shops and many other supplementary markets, even gas stations. This is how we get your products onto almost every shelf.

Our services

• Retail and private customers supported by experienced teams
• Personal customer managers for you as the client
• Excellent contacts to retailers, department stores and other supplementary markets
• Advice on the optimization of customer supply
• Acceptance and recording of retail and private customer orders
• Communication by phone, letter, e-mail, etc.

Your benefits

• Expert contacts who understand you
• More intensive customer loyalty among retailers and private customers thanks to our seamless service
• Access to new markets that you tap with the help of Arvato Media

Security with a guarantee: Arvato Media offers your clients an extensive package of financial services, the effectiveness of which is recognized in the toy industry. With our help, you can save a great deal on administrative tasks and thus on costs, while at the same time notably increasing your financial security and liquidity.

What we can do for you

We take on all aspects of your accounts receivable management. From checking the creditworthiness of your customers to account management, debt collection and reminder mechanisms to legal proceedings. So instead of many thousands of accounts receivable, you have only one – Arvato Media.

As a factor, we also ensure that you receive your money quickly and securely and that you acquire additional liquidity. We purchase your retailer accounts receivable from you after invoicing and then pay them out by a set date even if your customers have not yet paid them. As a factoring specialist, we have a central accounts receivable account for each retail customer where invoices and credits for all publishing houses are accounted for. In this way, we ensure greater clarity and minimize administrative expenses. Retailers can compare several invoices of Arvato Media with only one invoice at any one time.

Upon request, you can also take out separate del credere insurance that protects you 100 percent against defaulted payments. Furthermore, pre-financing of the existing receivables volume is also possible.

Within the scope of the invoicing, we are subject to continuous monitoring by the Federal Bank and BAFIN.

Our services

• Accounts receivable bookkeeping, including reminders and legal proceedings
• Factoring and payment of receivables on a set date
• Permanent creditworthiness monitoring
• Confidentiality and data protection
• Pre-financing
• Contingency reserves

Your benefits

• Savings on personnel resources, administrative and material costs
• Instead of many accounts receivable, you have only one – Arvato Media
• This means you not only simplify your payment processes, you also increase your solvency
• You secure your financial planning with us
• Use the interest benefits and minimize your loss risk
• Simpler refinancing through secure receivables

Actions rather than reactions: Qualified information on the course of business is a prerequisite for goal-focused activity on the market: Therefore, Arvato Media offers you the use of their customer-specific inventory management system. Based on this, you can use a web-based information system (eBIS).

What we can do for you

Our inventory management system (OPUS) is tailored to the supply of all customers in the toy industry. We take on the hosting, maintenance and development of the system. You can access the system via a XEN desktop environment and use it for your own order processing and customer care. In the process, you will benefit in particular from the many existing EDI connections.

We offer you up-to-date data on customer sales volumes, total sales volume, stock, article data, representative sales, assessments of campaigns, returns and individual accounts receivable documentation via our information system eBIS. In addition, you will find every individual process reflected in detail in your analysis. You can access our distribution information system via the Internet. Together with many of our clients, we developed eBIS as a central information interface between distribution management, external sales and Arvato SCM Solutions. eBIS provides you with online information about all distribution and sales processes. We offer you standard analyses as well as individualized reports in accordance with your wishes. Your representatives can use eBIS via laptop to gather order information and tell your customers on-site how much and what they have purchased from you in past few years.

Our services: we supply you with qualified data on ...

• Order recording components for in-house and external sales forces
• Hosting, maintenance and further development of the software systems, client-specific changes are possible at any time
• Industry-specific inventory management system OPUS with invoice writing in country-specific currency using German, English, French and Spanish receipts
• Up-to-date standard or customized analyses on revenues, sales, articles, stock, customers, conditions
• Comprehensive EDI connection with numerous customers from the toy industry using ORDERS, IVOIC, DESADV and PRICAT
• Comprehensive EDI connection with numerous customers from the toy industry using ORDERS, IVOIC, DESADV and PRICAT

Your benefits

• Up-to-date information that allows you to act quickly based on the market
• Shared access by internal and external sales as well as Arvato Media to a standardized data pool
• Your external sales force has comprehensive information on advice and support of retail
• Continuous support and ongoing development of your IT system
• Complete transparency of the flow of goods
• Minimal investment in your own software systems

With intelligent end-to-end e-commerce solutions, we realize unparalleled customer experiences.
Our systems greatly facilitate the supply of private customers. Furthermore, we assist you with setting up a web shop and creating private customer marketing.

What we can do for you

Our ERP system has an invoicing component with invoicing components tailored to private customer business, with receipts and communication channels tailored to private customers.

A web shop is connected via existing SOAP standard interfaces. Furthermore, a payment provider can be integrated in your own website, as standard communication paths to this end are already set up. We are also happy to assist you with the set-up of your web shop. During the setup, we provide advice, project management, design, development and quality assurance. During operations, we take responsibility for shop management, online marketing and continuous development of the website.

Within the ERP system, there are already comprehensive marketing components which help you when setting up a customer base and assist you to communicate with customers in a targeted and promotionally-effective manner.

Therefore, numerous established retail companies and brand-name manufacturers use Arvato’s extensive experience, and trust in our unparalleled pool of experts with in-depth knowledge of retail and modern e-business.

Our services

• Development of the industry-specific ERP system OPUS with invoicing optimized for private customers
• Standard interfaces to connect the web shop and payment provider
• Alternative individual development of an E-shop front end solution
• Hierarchical address management
• Accounts receivable management, including reminders
• Marketing tools for online and offline campaigns

Your benefits

• Time-flexible and multilingual customer support, where required
• Experience in the setup and optimization of complex
• E2E eCom services
• Use of best practices where possible, and customizing where necessary
• Easy connection to existing web shop solutions
• Targeted customer approach through online and offline marketing
• Technology-neutral experiences with many well-known platforms (Magento, Demandware, Oxid, hybris, .net, individual development, mobile (IOS and Android)