Think globally, act locally
For us, entrepreneurial success is measured not only by economic figures, but also by how sustainably and responsibly we act. We are part of our customers' value chain and handle order processing, customer service and payment management with our order-to-cash processes. As an international supply chain management and e-commerce company with more than 85 locations worldwide and as a member of the Bertelsmann Group, we assume responsibility - towards our employees, society and the environment.
On the following pages, we provide information about our focus topics: our sustainability goals and measures, the promotion of diversity & inclusion in our company, our commitment to health, well-being and fair working conditions, and the continuous training of our employees.
Here we are committed
Sustainability Projects
Diversity, equality and inclusion (DEI)
Learning
Health, safety and well-being
The ZERO HERO AWARD

The ZERO HERO AWARD 2021 goes to... Hong Kong!
Sustainability is becoming increasingly important for us and our customers. That is why we are looking at how we can support our customers' sustainability strategy and our own climate targets in our warehouses. To highlight which site has made the most progress in the past year, we are presenting the Arvato Zero Hero Award for the first time!
The Corporate Responsibility Council
At Arvato, Corporate Responsibility (CR) is becoming a fundamental part of how we make business and how we interact with the wider society. It is all about the impacts of our business activities on our employees, the society and the environment – and about our responsibility along the entire value chain.
The Arvato Corporate Responsibility Council takes reasonable and manageable steps to cover the most relevant CR topics and provide a structured and conceptional approach across all business units.

"Every individual, every company and every country has an obligation and must contribute to limiting global warming as much as possible."
Andreas Barth is Group Head of Sustainability and Corporate Responsibility. In this interview, he explains what strategy Arvato is pursuing in the area of corporate responsibility and what concrete measures have already been taken.
Current topics
New Solar power plant in Gennep is taken into operation by Arvato
Arvato operates Pleasant Prairie location entirely on green electricity
Arvato implements deaf alert at Hanover logistics center
Sustainability in E-Commerce

CR Report
Compliance, data protection, diversity and paper - Bertelsmann bears responsibility for these and other issues from the perspective of its employees and external stakeholders. The Corporate Responsibility Report shows how the company meets these requirements.

Code of Conduct
The Bertelsmann Code of Conduct is also our guideline for legally compliant and ethical behavior within the company, toward business partners and the public, which is binding for every employee worldwide.

Essentials
The Bertelsmann Essentials contain the goals and core values for all employees, executives and shareholders of the company and build on the corporate constitution.

Action plan inclusion
Based on the plan, processes and structures are to be designed within the next five years in such a way that employees with disabilities can work as barrier-free as possible and contribute their full potential.
Do you have any questions? Feel free to contact me!

Miriam Bartsch
Senior Manager Corporate Responsibility & Sustainability