Order Management, Customer Service and Payment Management
The more new markets a company opens up, the more complex its supply chain and e-commerce solutions. In this case, a smooth flow of products across several countries is not the only goal. Instead, the order-to-cash processes must also function smoothly. Additionally, country-specific habits, and legal and customs-related stipulations must be taken into consideration.
Arvato Supply Chain Solutions provides order & cash management worldwide as part of its comprehensive supply chain and e-commerce solutions.
With our centrally controlled systems, we cover the entire invoicing and payment process from invoice creation, risk assessment and security for creditor management and accounts receivable management, to reminders and debt collection. Multilingual customer service teams take on your customer communication: from receiving orders to managing returns to invoicing and debt collection. Our specially trained employees are also familiar with the international regulatory frameworks as well as national regulations and customs specifications.
Our order management systems record and analyze all customer data from all channels in real time. Thanks to our data management solutions, all data are always up to date and form a secure foundation for correct entrepreneurial decisions.
We provide solutions from a single source, which makes processes significantly more efficient and customer-friendly – even for end customers. Our solutions will enable you to conserve your own resources and concentrate more on your core business.