Supply chain-, IT- and service expertise from a single source

The success of (digital) business models requires maximum target group empathy, excellent customer communication and a focus on differentiating products in the market. Autonomous driving, electrification, connectivity, new mobility concepts, customer centricity and omnichannel concepts are currently shaping the market. For this we focus as an IT and logistics outsourcing partner on two key factors - stable processes and smooth operations.

For more than 50 years, our renowned customers from the automotive industry have been taking advantage of our partnership-based collaboration and have been driving the digitization of information and processes together with us for around 25 years. Our customers benefit from intelligent, innovative and integrated solutions. Our infrastructure enables a high degree of scalability. Customized, networked solutions are our core competence.

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We offer modularized solutions from a single source

Logistics & Fulfillment

  • Order Management
  • Warehousing
  • B2B/B2C Distribution
  • Transport Management
  • Retouren Management
  • Customer Support
  • Financial Services
  • Value Added Services

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Digital Commerce

  • Webshop development (B2B/B2C)
  • Omnichannel Commerce
  • Marketplace Integration
  • Loyalty & Promotion Management
  • Consulting

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Digital After Sales

  • Technical Content Creation & Management
  • Content Management/ Workflow Management Systems
  • After Sales Platforms, Processes & Systems
  • Workshop Information Systems
  • Editorial and Publication Systems
  • IT Service Management
  • Connected Car Services

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A selection of our clients from the automotive industry

Selection of References

Special Logistics Elli Charging Solutions

With its innovative energy and charging solutions, Elli is driving forward the topic of electromobility and the energy transition. Arvato supports in the Europe-wide distribution of charging stations to end customers, dealers and importers.

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MoreContinental Partner Program

The bonus program intensifies customer relationships and the automotive supplier is able to offer customers tailored services. The program targets automotive workshops and tire dealers. 

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Other focus topics

Expert interview

Digital transformation in the automotive aftermarket

Would you like to know how the business has changed in recent years, what developments are shaping the market and what new opportunities are emerging?



Automotive After Sales: The Digitalisation of the Customer Journey

Do you want to know what a sustainable customer journey in the after sales market in the Automotive Industry can look like?

Digital Service Assistant (DiSA)

The Digital Service Assistant (DiSA) is our showcase for the future of automotive after sales. DiSA is distinguished by its intelligent combination of diagnostic and repair data, featuring automated digital communication, both during the repair process and encompassing interactions with the vehicle user.

Supply Chain Solutions für New Mobility

Our teams both give profund advice in process optimization as well as they develop and implementing innovative solutions, especially in highly complex areas such as the supply chain management of charging infrastructure and connectivity services or omni-channel commerce.

Quality & Certificates

All services are based on international quality assurance systems. To protect your data and products, we rely on secure IT systems, financial services and employees for quality assurance.

We work according to:

  • ISO 9001
  • ISO 14001
  • Forest Stewardship Council® (FSC®C111307): Certificate
  • Programme for the Endorsement of Forest Certification Schemes (PEFC): Certificate

Your Contact

Holger Nitsche

Holger Nitsche

Vice President