Track & Communicate

Know where your goods are at all times

Whether the item in transit is a lightweight package or heavy goods on pallets – you and your consumer want to know where the goods are at all times. Arvato’s tracking solutions achieve transparency throughout the entire process – also for marketplace shipments. Take advantage of our good connection to DHL, which sends us updates about our shipments every 15 minutes that we then forward to you.

Communicate new information proactively to your consumers to give them the feeling of control.

Solutions at a glance

Solution features

Manufacturer-independent mobile and desktop display in responsive design
Carrier-independent, harmonized milestone tracking including signature notification
Intelligent search with diverse shipment characteristics
Tracking and communication for marketplace shipments
Aggregated display of shipments consisting of multiple individual shipments

Communicate

Standard or customized HTML templates
Sending of communication for defined statuses
Email and SMS dispatch
Integration of dynamic content
Monitoring of user behavior via click analysis
Support and consultation in technological and visual design

Track

Provision of tracking pages or embedding in customer portal
Integration of corporate design
Integration of advertising elements (e.g. banners, discount codes)

Your benefits

End-to-end transparency
through milestone tracking across all carriers for B2B and B2C
One-stop service – from fulfillment and transport management to information management
Fewer consumer queries
through proactive provision and distribution of information
Benefit in the visual implementation from the support and consulting services from our experienced employees
Long-term enhancement
of transport performance through comprehensive carrier monitoring