Order-to-Cash Logistics

Integrated Order-to-Cash Logistic Solution for the Pharmaceutical and Medical Industry

a syringe needle sticks into an ampoule with medicine

Individual logistic solutions out of one hand

The European healthcare market and its sales channels undergo constant change and continually present pharmaceutical and medical technology companies with new challenges. We at Arvato are here to support you: We use individual and fully integrated distribution and logistics solutions in order to find and realise optimal concepts for your products, clients, and of course for your patients - by using latest automation technologies. We are also able to incorporate existing structures into our solutions concept as required.

Though many healthcare companies have previously relied on national and Europe-wide storage structures that are independent of each other, for some years now, a trend has been developing towards creating harmonized European concepts. This facilitates the creation of standardized structures, a reduction in stock, optimized processes and lower costs. With a European site network that is specifically tailored to the requirements of pharmaceutical and medical technology clients, we offer customized Central and Multi-Warehouse solutions. 

With multilingual customer service, in-depth knowledge of European regulations, intelligent transport solutions, and the manufacturing license for repacking and labelling medications, our locations provide the best conditions for regional and central distribution solutions. Scalable structures reduce costs, while our unified quality assurance processes (certified to ISO and GDP) guarantee the highest standards at any time. Integrated serialization services make your supply chain saver and protect the against falsified medicines. We offer an emergency service round the clock for life-saving medications.

Standardised processes with one central contact

Multilingual teams provide all communication with the clients, from order taking to returns, all the way to invoicing and dunning. In addition, they are specially trained
and are well versed in European regulations, as well as national formalities and customs specifications.

Our quality assurance, managed from a central source, and Europe-wide standardized and SAP-based IT system can be applied to all warehouse locations and minimize the complexity of each process. They also provide manufacturers with a comprehensive and standardized reporting system, maximum transparency, and one single contact person responsible for addressing all questions and topics at all sites across Europe.

Warehousing and distribution

  • Strong  international site network
  • Carrier-independent transport management
  • Comprehensive order-to-cash logistic
  • Named Patient Supply even before product authorisation
  • Risk Management programme
  • Standardized, Europe-wide, SAP-based IT landscape
  • Temperature-controlled storage (+15 ºC to +25 ºC, +2 ºC to +8 ºC, -80 ºC and -20 ºC)
  • GMP-compliant production processes
  • integrated postponement solutions
  • Serialization
  • SOX Report (Typ SSAE 18/ ISAE 3402)
  • Certifications: GMP, GDP, ISO, known consignor
  • Sales channels: hospitals, pharmacies, doctors, labs, patients, wholesaler

Customer service

  • Multilingual customer service
  • First contact to customers
  • Order acceptance via phone, fax, EDI, interface to clients’ ERP systems, email, web shop
  • Maintenance of customer master data
  • Product master data handling
  • Customer support (tracking & tracing of shipments incl. proactive transport management, invoicing tracking functionalities)
  • CIC (Customer Interaction Center): All customer-related information in real-time at a glance
  • Knowledge in national formalities and customs specifications 
  • 24/7 support

Financial service

  • Invoice creation
  • Credit decision
  • Invoicing & accounts receivable management
  • Dunning calls
  • Payment handling (e-commerce ready)
  • Reporting
  • Compliance with legal requirements (Sarbanes-Oxley Act, SSAE 18 SOC 1 Type 2 / ISAE 3402 Type 2 available as report)

Your Benefits

Our Expertise for European Order-to-Cash Logistic