Customer Experience Cloud

Estimated Delivery Date

Increase conversion with an estimated delivery date based on real warehouse data.

    Forecasting accuracy becomes even higher when Arvato handles all e-commerce service components from the ERP system to warehousing, transport management and linehaul management for the brand.

    Exception management does not start with the dispatch of the order and a transparent transmission of the delivery date, but with the exact delivery date display on the PDP or at the latest in the checkout.

    CXC is the market leader in Europe, with its many linehaul connections and last-mile carriers, in predicting the time of delivery.

A smartphone showing a product in an online store with the text "Order now and get it this Wednesday".

Real life delivery date estimation

Using the CXC machine learning algorithm, the EDD module calculates expected delivery dates based on real warehouse operations and real experience with the delivery service used.

 

Of course, it also takes into account holidays, cut-off times and, optionally, geo-data down to the street level.

 

The more geodata is is provided, the more precise the estimated delivery date gets.

›› Get to know the complete Customer Experience Cloud and all its modules ‹‹

Better conversion with trust

Smart EDD Calculation considering warehouse productivities, transport data, shipping information, weekends and bank holidays.

 

Based on additional data analytics and resulting prediction, the result can differ on a order day basis.

Tweak it yourself

Easy Self-Service Interface for fast and convenient adjustment of e-commerce parameters.

Protect conversion rate if needed with a custom threshold and max values.

API Calls

Integrate the Estimated Delivery Date easily to your own shop enviroment via our REST-API.

Boost your e-commerce experience with the CXC

Seeing is believing.

Take a real deep dive and find out more about all the benefits that the CXC has to offer you. The CXC team would love to hear from you.

CXC Team
Product Management Team CXC