Customer Experience Cloud

Get the best post-purchase experience

Our Customer Experience Cloud is a collection of modern web modules that help brands to enrich their e-commerce experience during checkout and after the sale.

Smiling woman in purple blouse holds blue cloth pants in one hand and looks into smartphone in her other hand

How your business benefits from the CXC

    The volume of customer service contacts does not increase when paper is completely eliminated from packaging and all documents are digitised. The CXC proves it.

    With a robust IT setup, millions of users can be easily served. The CXC has also proven its performance during demanding seasonal peaks.

    By proactively answering the common questions like "Where is my order? (WISMO) and "Where's my refund?" (WIMR) a significant reduction in customer service calls can be achieved.

It is all about the peak!

A customer's brand experience is almost exclusively judged by the highest emotional impact - whether negative or positive.

This peak can therefore destroy and overwrite what has been achieved so far. The smaller ups and downs along the way play a secondary role.

"ADD TO CART" IS WHERE THE REAL JOURNEY BEGINS

For true and long-lasting customer loyalty, a holistic brand and shopping experience is of major importance and goes far beyond the decision to buy. 

Beginning with the checkout process, and especially during the time it takes for the desired items to arrive, the customer is in a particularly attentive and sensitive state.

THAT IS WHERE THE CXC COMES IN

The Customer Experience Cloud offers an Estimated-Delivery-Tool (CXC EDD), a single view of pick-up and drop-off locations (CXC PUDO-Finder), fully transparent and paperless shipping (CXC T&C), and digtial omnichannel returns with convenient in-store drop-off and instand pre-refund (CXC ORC and CXC IRC). All while maintaining the unique look and feel of your brand.

Boost your e-commerce experience with the CXC

CXC Plug and Play approach

IT resources are very limited for all our clients these days, so the CXC offers three easy ways to integrate the different modules into your frontend or shop environment.

Modern web widget

Seamless customer experience with an embedded web module in your own frontend.

Your IT effort = 25 minutes

Standalone landingpage

A branded landing page including basic navigation to other pages – no integration effort needed.

Your IT effort = 0 minutes

API Calls

Connect the CXC suite to your own infrastructure and use all functions via our REST-API.

Seeing is believing

Take a real deep dive and find out more about all the benefits that the CXC has to offer you. The CXC team would love to hear from you.

CXC Team
Product Management Team CXC