Customer Experience Cloud
Track & Communicate
Extend your band experience to post purchase communication and reduce customer service contacts.
up to 80% Customer Service Contact Reduction
By answering the most common "Where is my order? (WISMO) and "Where's my refund?" (WIMR) a significant reduction in customer service calls can be achieved.
+150 Transport Carriers out of the box
A global carrier network is ready to connect to your customised CXC setup. Status updates, including linehaul and warehouse, are harmonised across carrier boundaries and your branded communications layer is secured by the CXC.
+ 3,9 Mio Transactions per month
With a robust IT setup, millions of users can be easily served. The CXC has also proven its performance during demanding seasonal peaks.
Be transparent & proactive!
Remove the blackbox and make warehouse & linehaul events transparent.
Manage expectations with updated EDD in Case of delay or unexpected events.
Reach customers via E-Mail, SMS & WhatsApp.
Same unified experience across carrier borders with a branded look & feel.
Remove the blackbox and make warehouse & linehaul events transparent.
Manage expectations with updated EDD in Case of delay or unexpected events.
Manage expectations before hand: increase the joyful anticipation or be transparent about possible delays and give a reason.
Reach customers via E-Mail, SMS & WhatsApp.
Display and/or send individual Messages on tracking dashboard, E-Mail, SMS, WhatsApp, facebook Messenger etc. .
Same unified experience across carrier borders with a branded look & feel.
Condense innumerable raw notifications to 25 customer significant and human readable events beyond carrier borders – with more than 150 carriers supported
Boost your e-com experience with the CXC
Customer Experience Cloud
Estimated Delivery Date
Pick-up & Drop-off Finder
Track & Comunicate
Online Return Center
Instore Return Center
