Customer Experience Cloud

Track & Communicate

Extend your brand experience to post purchase communication and reduce customer service contacts.

A smartphone that displays an overview of the current status and expected delivery date of an order.

Be transparent & proactive!

Remove the blackbox and make warehouse & linehaul events transparent.

Manage expectations with updated EDD in Case of delay or unexpected events.

Reach customers via E-Mail, SMS & WhatsApp.

Same unified experience across carrier borders with a branded look & feel.

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Remove the blackbox and make warehouse & linehaul events transparent

Manage expectations with updated EDD in Case of delay or unexpected events

Manage expectations before hand: increase the joyful anticipation or be transparent about possible delays and give a reason.

Reach customers via E-Mail, SMS & WhatsApp

Display and/or send individual messages on tracking dashboard, E-Mail, SMS, WhatsApp, facebook messenger etc. .

Same unified experience across carrier borders with a branded look & feel

Condense innumerable raw notifications to 25 customer significant and human readable events beyond carrier borders – with more than 150 carriers supported

Boost your e-commerce experience with the CXC

Seeing is believing.

Take a real deep dive and find out more about all the benefits that the CXC has to offer you. The CXC team would love to hear from you.

CXC Team
Product Management Team CXC