Customer Experience Cloud

Track & Communicate

Extend your brand experience to post purchase communication and reduce customer service contacts.

    By answering the most common "Where is my order? (WISMO) and "Where's my refund?" (WIMR) a significant reduction in customer service calls can be achieved.

    A global carrier network is ready to connect to your customised CXC setup. Status updates, including linehaul and warehouse, are harmonised across carrier boundaries and your branded communications layer is secured by the CXC.

    With a robust IT setup, millions of users can be easily served. The CXC has also proven its performance during demanding seasonal peaks.

A smartphone that displays an overview of the current status and expected delivery date of an order.

Be transparent & proactive!

Remove the blackbox and make warehouse & linehaul events transparent.

Manage expectations with updated EDD in Case of delay or unexpected events.

Reach customers via E-Mail, SMS & WhatsApp.

Same unified experience across carrier borders with a branded look & feel.

›› Back to Customer Experience Cloud Overview ‹‹

Remove the blackbox and make warehouse & linehaul events transparent

Manage expectations with updated EDD in Case of delay or unexpected events

Manage expectations before hand: increase the joyful anticipation or be transparent about possible delays and give a reason.

Reach customers via E-Mail, SMS & WhatsApp

Display and/or send individual messages on tracking dashboard, E-Mail, SMS, WhatsApp, facebook messenger etc. .

Same unified experience across carrier borders with a branded look & feel

Condense innumerable raw notifications to 25 customer significant and human readable events beyond carrier borders – with more than 150 carriers supported

Boost your e-commerce experience with the CXC

Seeing is believing.

Take a real deep dive and find out more about all the benefits that the CXC has to offer you. The CXC team would love to hear from you.

CXC Team
Product Management Team CXC