Customer Experience Cloud

Instore Return Center

Use and strengthen the power of retail: Offer an easy to use drop-off location for returns to your customers and create new sales opportunities.

    On average, one in three customers buys at least one product in the retail store after making an online return.

    Web widget completely running in a browser for effortless integration into the retail store IT landscape. The implementation of the IRC module does not change the existing, well-established retail store processes.

    The CXC IRC in combination with the ORC is a true plug-and-play omni-channel tool, requiring no changes to store operations, online and retail store accounting and inventory management.

A smartphone showing a login page for an online store

Convert your returns into sales

Get people into the store to leverage up- & cross selling potentials.

Save cost while using your own established retail supply chain.

Ease customers' common refund pain: Immediate trigger for refund in your payment roll, so that customers do not have to wait days for their credit note.

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Boost your e-commerce experience with the CXC

Seeing is believing.

Take a real deep dive and find out more about all the benefits that the CXC has to offer you.

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