CXC

The Convert module aims to deliver the ordered goods as requested and offers your customers maximum flexibility in terms of delivery service, -date and -location. Using a web-based interface, the end customer has the option of selecting his or her preferred parcel shop in the vicinity of his or her place of residence. Multiple carriers and retail stores can be presented in one integrated map, making it easy for customers to find the right location of their delivery.

The implementation of the module eliminates the need for the integration of individual carrier locations, but also puts your retail stores into the spotlight. To manage expectations, intelligent business rules for fulfillment- and shipping duration calculate a reliably estimated delivery date presented to your customers even before purchase.

The Track & Communicate module maximizes transparency in delivery and return. It provides comprehensive track and tracing information on all orders shipped by Arvato in near real-time and gives valuable information about the status, estimated delivery time and the possibility to choose other delivery options along the way.

At the same time, personalized e-mail notifications inform customers about their shipments proactively, reducing customer care contacts. Our e-mail engine helps you to represent your brand: The CXC offers you to use individual text modules, marketing banners as well as additional product offers or references to special sales promotions.

With our integrated track and trace widget, your customers come back to your online shop at any time to easily understand the status of their orders – and probably even buy again. If you’d like to have full flexibility in design and integration, our information can also be retrieved via API.

To ensure that customers remember a positive shopping experience even when returning goods, we’ve developed the Return module.

The Online Returns Center greatly simplifies the return process: Following three simple steps, your customer just selects the products to be returned including  its reason and is able to return the parcel using just a QR Code – no printing necessary. In addition, the CXC includes the option of refunding your customers already at the point of time the carrier ships back the parcel to the Arvato warehouse, reducing customer care contacts and providing real value.

You want to increase traffic in your retail store and go omnichannel? The In-Store Returns Center gives your customers the opportunity to return their online purchase in-store. Your customers can pre-register their return online using a QR code or print@home label to return their products or come to your store directly. Your store associate receives an intuitive web-based app that makes it easy to serve your customers. Also, integration into existing store apps is possible.

With Reporting & Intelligence we help you to make data-driven decisions. We know that post-purchase performance is key to make your customers happy long-term. Therefore, the CXC provides a comprehensive overview of carrier performance and shipments, E-Mail analytics as well as return analytics. Anytime, anywhere – and for all countries.