Your Outsourcing Partner for Point of Care Distribution
We believe that healthcare systems, sales channels and distribution chains undergo constant change to ensure patients derive the greatest benefit from innovative and existing pharmaceuticals and medical products at the most reasonable costs. We support you in making this happen.
Arvato integrates healthcare know-how, economies of scale and a broad understanding of processes and IT systems to develop bespoke outsourcing solutions. Our clients benefit from seamlessly integrated order-to-cash logistics solutions which connect them to the point of care, thus ultimately supporting their patients.
Our guiding principle is: We deliver quality of life!
One Partner
Our quality assurance, managed from a central source, and Europe-wide standardised and SAP-based IT system can be applied to all warehouse locations and minimise the complexity of each process. They also provide manufacturers with a comprehensive and standardised reporting system, maximum transparency, and a contact person responsible for addressing all questions and topics at all sites across Europe.
We develop and implement solutions that actively integrate all players in the healthcare system – from the patient to the doctor and pharmacist, to the health insurance providers and manufacturers. These solutions include the following:
- Order-to-cash logistic of pharmaceutical products and medical devices, manufactoring & postponement
- Innovative inventory management at the point of care
- Integrated services for manufacturers of cell & gene therapies
- Healthcare e-commerce
200,000 sqm
dedicated healthcare warehouse space within Europe
332 m.
shipped packages in 127 countries worldwide
2,000
healthcare professionals in 12 countries
Current topics we pay attention to
Implementation of "next-level logistics" in Harsewinkel
Setup a robust and scalable supply chain for Cell & Gene Therapies
Arvato invests heavily in automation
The future of the supply chain in the healthcare sector
Products handled
We are experts in a number of different product categories, pharmaceutical forms and temperature ranges.We are fully aware of the vital importance of pharmaceutical products, as after all they save lives, and that they therefore require tailored and flexible supply chain solutions. All Arvato activities are GDP and GMP-compliant.
Patented pharmaceutical products
- Chemical synthetic
- Biopharmaceuticals
- Digital Patient Programs with direct-to-patient delivery
(Branded) generics
- Chemical synthetic
- Biosimilars
- Digital Patient Programs with direct-to-patient delivery
OTC
- Chemical synthetic
- Biological
- Herbal
- Homeopathic
Additional
Hazardous materials and dangerous goods
Narcotics
Active ingredients
Blood products
Dietary supplements
Arvato is your point of contact for the integrated order-to-cash logistics of medical devices. Our services are based on international quality assurance systems. Our European central warehouses are also certified in accordance with quality standard ISO 13485 in order to guarantee optimal patient safety and therefore save your patients’ lives.
Medical specialisms
- Allergology and clinical immunology
- Occupational health
- Dermatology and venereology
- Endocrinology/diabetology
- Gastroenterology
- Haematology
- Cardiovascular and thoracic surgery
- Cardiology
- Oral and maxillofacial surgery
- Paediatric and adolescent psychiatry and psychotherapy
- Paediatric surgery
- Clinical pharmacology and toxicology
- Radiology
- Nuclear medicine
- Radiation oncology/radiotherapy
- Nephrology
- Physical medicine and rehabilitation
- Rheumatology
- Patient care/wound management
Product groups
- Devices (diagnostic devices, surgical, imaging systems)
- Implants (pacemakers, lenses, micro-implants...)
- Replacement parts
- Reagents
- Consumables: Medical devices (surgical gloves, ophthalmology, wound drainage systems ...) | Surgical products (catheters, stents, balloons, vascular procedures, e.g. endoscopy ...)
- and more
Diagnostic products such as reagents require dedicated handling in terms of logistics, such as the proper storage of (frozen and deep frozen) products or the handling of hazardous materials. Arvato is certified in accordance with ISO 13485. We have experience with the following categories:
- In vivo
- In vitro
- Sensor technology – blood sugar analysis
Arvato is well versed in handling various temperature ranges to safely bring sensitive drugs to their patients. We handle following temperature ranges:
- Ambient/room (15-25°C)
- Cold (2-8°C)
- Frozen (-20°C)
- Deep frozen (-80°C)
Our Solutions
Benefit from our many years of industry expertise
Order-to-Cash Logistics
Cell & Gene Therapies
Inventory Management at the Point of Care (STOK)
eCommerce
Arvato provides integrated eCommerce models for the healthcare industry, helping manufacturers establish and develop direct patient contact. We successfully setting up websites with UX-optimized web shops, carrying out financial processes and taking care of sales logistics including returns. Benefit from our experience in online marketing and develop content marketing approaches together with us.
Strong International Site Network
We are your partner when it comes to the internationalization of your distribution models. With our centralised operation, a standardised IT system based on a fully integrated SAP system and a centralised quality management structure we provide a flexible framework for individual and harmonized European solutions.
Our distribution centers are designed specifically for the pharmaceutical and medical technology industry and meet all necessary requirements for the warehousing and distribution of sensitive products.
Worldwide Multichannel Distribution
We cover 127 countries!Arvato serves various sales channels from its warehouses in order to ship medical products worldwide to: hospitals, pharmacies, doctors, laboratories, patients and wholesalers as well as distributors. We provide optimal support for manufacturers’ multi- and omni-channel strategies, shipping goods from one warehouse which facilitates the creation of standardised structures, a higher level of transparency, optimised processes and stock and reduces costs. We offer flexible transport options in over 127 countries - by active cold chain linehaul or passive delivery. We meet delivery times, in many regions also as same-day delivery.
Quality
All of our services are based on international quality control systems, we guarantee compliance with industry standards. To protect your data and products, we rely on secure IT systems, financial services compliant with the Sarbanes-Oxley Act, and quality control officers at each location who monitor every aspect of operations (with the exception of Bad Laer). We have mandatory licenses/certifications and ensure end-to-end supply chain security.
We operate in accordance with:
- ISO 13485
- ISO 15838.2010
- ISO 9001
- GMP
- GDP
- Known consignor (air freight safety)
Learn more about our quality management at Arvato.
Selected Client References
Otsuka
Read all about the fully integrated European order-to-cash solution for our customer Otsuka.
Olympus
Read all about th supply chain solution across different industries and sites for Olympus.
Keep up with the Latest News
News about the latest developments in the Healthcare business and our Arvato world
Healthcare Blog
As part of the #AboutHealthcareAndSupplychain online series different authors are posting articles on a regularly base, dealing with current hot topics of the Healthcare industry.
Customer Magazine healthcare news
Goodbye magazine, hello digital news! We have decided to renew the conventional format of our "healthcare news" and focus on purely digital information. Are you interested in the news? Then register for our Infoservice.
Do you have any questions? Get in touch with us!
Andreas Olpeter
Vice President Sales & Business Development - Healthcare