Your One-Stop Shop for Commercial Distribution
The order-to-cash business process touches every part of your commercial operation. Managing it across multiple providers can create data gaps and a fragmented customer experience. We bring the entire chain together, combining global coverage, proven B2B and B2C expertise, and real-time data transparency on one cloud-based IT platform — in compliance with all applicable rules and regulations.
- Global coverage across key markets: We operate 100+ sites across Americas, Asia-Pacific, Europe, and Middle-East, enabling multi-country order-to-cash operations without fragmenting your logistics.
- Proven B2B and B2C expertise: We serve retail, wholesale, hospitals, pharmacies, e-commerce, and marketplace platforms from a shared infrastructure, meeting the distinct requirements of each sales model.
- Real-time data transparency: Our platform delivers near real-time dashboards, KPI reporting, and full visibility across every stage of the order-to-cash cycle.
- Multichannel order management: We manage orders via electronic data interchange (EDI), email, phone, and direct marketplace integration across every industry we serve.
- Integrated financial services: From fraud management and e-invoicing to accounts receivable and dunning, we manage the complete financial stream of your distribution business.
- Multilingual customer service teams: Dedicated teams handle order intake, end customer contacts, dispute resolution, and post-purchase communication across languages and time zones.
Order-to-Cash Services We Provide
We provide order-to-cash services that cover every stage of your commercial operation, from first order to fulfillment, invoicing, and after-sales.
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Customer Service and Order Management
From order intake to issue resolution, our multilingual customer service teams bring industry-specific expertise to end customer interactions, supporting B2B and B2C operations across platforms.
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Warehousing
Our global fulfillment centers apply high-automation picking and packing processes, including goods-to-person systems, AGVs, and AMRs, supported by ongoing cycle counting to maintain inventory accuracy at scale.
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Value-Added Services
Our VAS capabilities include kitting, bundling, labeling, repacking, serialization, and gift wrapping, so you can respond to demand and promotional requirements without pre-committing finished inventory.
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Transportation Management and Customs Services
We manage inbound and outbound transport using a carrier-independent approach, covering track and trace, proof of delivery, and customs compliance across all key markets.
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Financial Services
Our modular financial services include risk management, fraud prevention, e-invoicing, accounts receivable, dunning, and claim management with data and analytics supporting every stage.
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After-Sales
We manage the full returns cycle from online portal and inbound handling through product grading, refurbishment, and back-to-stock, reducing reverse logistics costs while protecting the end customer experience.
Industries We Serve
We deliver order-to-cash solutions built around the compliance, operational, and commercial requirements of each sector we serve.
We manage end-to-end fulfillment for fashion and beauty brands across Americas, Asia-Pacific, Europe, and Middle-East. Our capabilities include garment-on-hanger processing, textile reconditioning, gift wrapping, and personalization, with the operational flexibility to absorb rapid SKU turnover, high return volumes, and peak-season surges without disruption.
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Success Stories from Our Clients
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Arvato convinced us with its in-depth automation and process expertise. In addition, they were willing to invest in future-proof automation technology that supports our fast volume growth and increasing client demands. Scalability and flexibility of our fulfillment partner are critical to our success — and we found that with Arvato.
Henri Colijn Senior Director Operations EMEA, HARMAN International -
We are very pleased to have found, in Arvato, a business partner who can deliver the solutions we need for our global logistics.
Dr. Andreas Sennheiser CEO Sennheiser
The Order-to-Cash Cycle in Seven Steps
Our order-to-cash management approach supports every stage of your commercial operation, from the first customer interaction through returns and after-sales.
- Step 1 | Order Management: We manage orders from EDI, email, phone, web-shop, and marketplace integrations in a single environment, translating each platform's requirements into consistent fulfillment instructions.
- Step 2 | Compliance Checks and Pre-Approval: Before an order enters fulfillment, we run real-time credit and risk screening for B2C transactions and verification for regulated industries like healthcare, reducing blocked orders and protecting your revenue.
- Step 3 | Warehousing, Fulfillment, and Value-Added Services: Our fulfillment centers process orders from receiving through pick, pack, and ship, with VAS capabilities including kitting, bundling, labeling, and gift wrapping available at every stage.
- Step 4 | Transportation Management: We manage inbound and outbound transport using a carrier-independent approach, with track and trace, proof of delivery, and integrated customs compliance across all key markets.
- Step 5 | E-Invoicing and Financial Processing: We handle e-invoicing, accounts receivable management, bank statement posting, and payment reconciliation, giving you full financial transparency across every market and sales platform you operate in.
- Step 6 | Payment Collection and Cash Application: Our team manages payment collection through agile dunning and payment provider reconciliation, improving cash flow and reducing the manual effort associated with outstanding receivables.
- Step 7 | After-Sales, Returns, and Dispute Resolution: We facilitate the full returns cycle from online portal through inbound handling, grading, and refurbishment, with proactive chargeback and dispute management to recover revenue and protect the end customer experience.
