Your One-Stop Shop for Commercial Distribution
The order-to-cash business process touches every part of your commercial operation. Managing it across multiple providers can create data gaps and a fragmented customer experience. We bring the entire chain together, combining global coverage, proven B2B and B2C expertise, and real-time data transparency on one cloud-based IT platform — in compliance with all applicable rules and regulations.
- Global coverage across key markets: We operate 100+ sites across Americas, Asia-Pacific, Europe, and Middle-East, enabling multi-country order-to-cash operations without fragmenting your logistics.
- Proven B2B and B2C expertise: We serve retail, wholesale, hospitals, pharmacies, e-commerce, and marketplace platforms from a shared infrastructure, meeting the distinct requirements of each sales model.
- Real-time data transparency: Our platform delivers near real-time dashboards, KPI reporting, and full visibility across every stage of the order-to-cash cycle.
- Multichannel order management: We manage orders via electronic data interchange (EDI), email, phone, and direct marketplace integration across every industry we serve.
- Integrated financial services: From fraud management and e-invoicing to accounts receivable and dunning, we manage the complete financial stream of your distribution business.
- Multilingual customer service teams: Dedicated teams handle order intake, end customer contacts, dispute resolution, and post-purchase communication across languages and time zones.
Order-to-Cash Services We Provide
We provide order-to-cash services that cover every stage of your commercial operation, from first order to fulfillment, invoicing, and after-sales.
-
Customer Service and Order Management
From order intake to issue resolution, our multilingual customer service teams bring industry-specific expertise to end customer interactions, supporting B2B and B2C operations across platforms.
-
Warehousing
Our global fulfillment centers apply high-automation picking and packing processes, including goods-to-person systems, AGVs, and AMRs, supported by ongoing cycle counting to maintain inventory accuracy at scale.
-
Value-Added Services
Our VAS capabilities include kitting, bundling, labeling, repacking, serialization, and gift wrapping, so you can respond to demand and promotional requirements without pre-committing finished inventory.
-
Transportation Management and Customs Services
We manage inbound and outbound transport using a carrier-independent approach, covering track and trace, proof of delivery, and customs compliance across all key markets.
-
Financial Services
Our modular financial services include risk management, fraud prevention, e-invoicing, accounts receivable, dunning, and claim management with data and analytics supporting every stage.
-
After-Sales
We manage the full returns cycle from online portal and inbound handling through product grading, refurbishment, and back-to-stock, reducing reverse logistics costs while protecting the end customer experience.
Industries We Serve
We deliver order-to-cash solutions built around the compliance, operational, and commercial requirements of each sector we serve.
We manage end-to-end fulfillment for fashion and beauty brands across Americas, Asia-Pacific, Europe, and Middle-East. Our capabilities include garment-on-hanger processing, textile reconditioning, gift wrapping, and personalization, with the operational flexibility to absorb rapid SKU turnover, high return volumes, and peak-season surges without disruption.
Learn more
Success Stories from Our Clients
-
Arvato convinced us with its in-depth automation and process expertise. In addition, they were willing to invest in future-proof automation technology that supports our fast volume growth and increasing client demands. Scalability and flexibility of our fulfillment partner are critical to our success — and we found that with Arvato.
Henri Colijn Senior Director Operations EMEA, HARMAN International -
We are very pleased to have found, in Arvato, a business partner who can deliver the solutions we need for our global logistics.
Dr. Andreas Sennheiser CEO Sennheiser
The Order-to-Cash Cycle in Seven Steps
Our order-to-cash management approach supports every stage of your commercial operation, from the first customer interaction through returns and after-sales.
- Step 1 | Order Management
We manage orders from EDI, email, phone, web-shop, and marketplace integrations in a single environment, translating each platform's requirements into consistent fulfillment instructions. - Step 2 | Compliance Checks and Pre-Approval
Before an order enters fulfillment, we run real-time credit and risk screening for B2C transactions and verification for regulated industries like healthcare, reducing blocked orders and protecting your revenue. - Step 3 | Warehousing, Fulfillment, and Value-Added Services
Our fulfillment centers process orders from receiving through pick, pack, and ship, with VAS capabilities including kitting, bundling, labeling, and gift wrapping available at every stage. - Step 4 | Transportation Management
We manage inbound and outbound transport using a carrier-independent approach, with track and trace, proof of delivery, and integrated customs compliance across all key markets. - Step 5 | E-Invoicing and Financial Processing
We handle e-invoicing, accounts receivable management, bank statement posting, and payment reconciliation, giving you full financial transparency across every market and sales platform you operate in. - Step 6 | Payment Collection and Cash Application
Our team manages payment collection through agile dunning and payment provider reconciliation, improving cash flow and reducing the manual effort associated with outstanding receivables. - Step 7 | After-Sales, Returns, and Dispute Resolution
We facilitate the full returns cycle from online portal through inbound handling, grading, and refurbishment, with proactive chargeback and dispute management to recover revenue and protect the end customer experience.
