We Unify Your Inventory Across All Channels
Managing B2B, D2C, and marketplace orders separately creates inventory inefficiencies across your network. Stock-outs occur in some channels while other channels hold obsolete stock, leading to overselling, inflated inventory costs, and higher scrap costs at end of life. Our omnichannel fulfillment solution eliminates silos, processing all channels from one inventory pool through our unified cloud-based IT platform.
- True omnichannel fulfillment: Manage B2B pallets, retail cases, and D2C parcels from one stock pool, eliminating duplicated inventory and channel silos.
- Fast marketplace expansion: Expand your omnichannel e-commerce fulfillment with integrations to 140+ marketplaces including Amazon, eBay, and Walmart.
- Complex fulfillment capabilities: Handle D2C, B2B, click-and-collect, and dropship orders from the same inventory with integrated workflows that maintain channel-specific requirements while maximizing efficiency.
- Streamlined order-to-cash: Simplify B2B operations with integrated invoicing, accounts receivable management, and financial compliance services that improve cash flow visibility.
- Global reach: Access 100+ sites across AMERICAS, EUROPE, MIDDLE EAST, and APAC to reach 75% of the global population within 48 hours through our carrier-independent transport network.
- Peak-ready automation: Handle volume spikes with leading-edge automation including AutoStore, shuttles, and other robotics deployed across our 3M m² of warehouse space, available in both multi-user facilities and custom-built single-user operations.
- Enhanced customer experience: Provide branded tracking, online return centers, in-store returns, and pick-up/drop-off finders through our Customer Experience Cloud (CXC) platform.
- Faster time-to-market: Expand to new fulfillment centers and marketplaces with plug-and-play implementation, backed by dedicated teams for operations, IT integration, and customer experience optimization.
Our Omnichannel Fulfillment Services
Our omnichannel fulfillment solutions extend beyond basic multi-channel logistics. We provide integrated services that unify B2B, D2C, and marketplace operations through a single platform.
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Marketplace Integration
Sell on 140+ marketplaces including Amazon, eBay, and Walmart through pre-built integrations that synchronize inventory in real time across all channels.
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Retail & DC Replenishment
Meet EDI-compliant routing guides and delivery requirements for global retailers with validated packaging, delivery windows, and labeling that reduce chargebacks.
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Click-and-Collect Services
Enable online reservation with in-store pickup through real-time inventory availability, store-specific packaging, and point-of-sale integrated confirmation.
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Unified Inventory Management
Sell from one stock pool across all channels with real-time visibility through our cloud-based platform, minimizing overselling and stockout risks.
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Integrated B2B/B2C Fulfillment
We process B2B pallets and D2C parcels simultaneously through unified workflows powered by leading-edge automation and flexible manual processes.
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CXC Post-Purchase Platform
Provide branded tracking, online return centers, in-store return options, and pick-up/drop-off finders through our Customer Experience Cloud.
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Returns Processing
Grade returns quickly with automated refund triggers and efficient restocking processes that return products to saleable inventory across all channels.
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Value-Added Services
Differentiate with kitting, build-to-order assembly, personalization like engraving and embroidering, and country-specific packaging for market customization.
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Global Distribution
Reach 75% of the global population within 48 hours through our carrier-independent transport network with duty-paid delivery (DDP), integrated customs clearance, and optimized routing.
Industries We Serve
We bring deep industry expertise to omnichannel fulfillment, understanding the unique compliance requirements, customer expectations, and operational complexity of each market we serve.
We handle rapid trend cycles and seasonal peaks with flexible omnichannel fulfillment across retail stores, e-commerce, and marketplaces. Our capabilities include premium packaging, personalization services like engraving and embroidering, plus retail compliance for major fashion retailers supporting high-volume B2C and complex retail replenishment.
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Success Stories from Our Clients
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Efficient logistics is one of the most important pillars for any omnichannel retailer. With the new and state-of-the-art logistics center in Hamm, we have reached a decisive milestone in linking store business and online store in the DACH region even more closely — also and especially to the benefit of our customers and suppliers.
Sander van der Laan CEO Douglas Group -
Arvato convinced us with its in-depth automation and process expertise. In addition, they were willing to invest in future-proof automation technology that supports our fast volume growth and increasing client demands. Scalability and flexibility of our fulfillment partner are critical to our success — and we found that with Arvato.
Henri Colijn Senior Director Operations EMEA, HARMAN
Omnichannel Fulfillment in 6 Integrated Steps
Our omnichannel fulfillment process unifies B2B, D2C, and marketplace orders through a single cloud-based IT platform, delivering from 100+ global sites with complete visibility across all channels.
- Step 1 | Receiving & Quality Control: We receive inventory from your suppliers, perform quality checks, and allocate products to unified storage zones accessible for both B2B and B2C order processing through our warehouse management system.
- Step 2 | Unified Inventory Management: Our cloud-based platform manages inventory across all channels, enabling you to sell from one stock pool whether orders come from marketplaces, your webshop, or B2B partners.
- Step 3 | Order Processing: Orders route automatically to the optimal site from our 100+ locations based on cost, speed, and inventory. We process B2B pallets, retail cases, and B2C each-picks using AutoStore, shuttles and other robotics, and manual processes for channel-specific needs.
- Step 4 | Value-Added Services: During fulfillment, we execute kitting, customization, and packaging services tailored to your channel requirements, from retail compliance labeling to personalized B2C packaging.
- Step 5 | Carrier-Optimized Shipping: Orders ship through our carrier-independent transport network with label generation, tracking integration, and appropriate documentation for each channel, from EDI-compliant retail shipments to branded consumer deliveries.
- Step 6 | Returns Integration: We process returns from all channels through our Customer Experience Cloud, including online return portals, in-store returns, and marketplace returns, with efficient grading and restocking to saleable inventory.
All six steps operate on a single cloud-based platform, providing complete visibility and control across every channel, location, and order type.
