Our Services
Integrated Finance and Accounting Outsourcing for Optimized Cash Flow and Compliance
One Partner for End-to-End Financial Services
As your single partner for end-to-end finance and accounting outsourcing — combined with our 3PL fulfillment services — we bring fraud prevention, risk management, accounting, claims, marketplace management, dispute handling, and analytics into a connected ecosystem. You get full transparency and control across every platform, payment provider, and region you operate in.
- Fully integrated platform: One cloud-based IT platform connects every financial service we offer through dedicated service cockpits developed from years of operational experience and designed to adapt to evolving business needs, giving you a single system for all your financial operations instead of a fragmented mix of providers.
- Compliant by design: We operate in compliance with applicable industry regulations and standards, so you can expand into new markets with confidence.
- Reduced accounts receivable effort: Our order-to-cash process automates cash application and reconciliation, reducing accounts receivable effort by up to 40%.
- AI-supported fraud prevention: Our AI-based fraud protection hub screens 100% of orders and returns across all payment methods, covering every stage from order placement through pre-refund.
- Buy Now, Pay Later risk management: Risk checks during checkout support BNPL offerings at a cost of less than 1.5% of average order value, with custom branding available on request.
- Data-driven business steering: Our data and analytics specialists interpret your financial KPI data through dedicated service cockpits and dashboards, recommending specific actions to optimize revenue and reduce write-offs.
- Logistics-integrated financial services: Our financial services connect directly with our logistics, transport, and customer service operations, so you work with one partner instead of many while enabling richer data insights and faster, more efficient issue resolution.
- 150+ specialists globally: More than 150 dedicated financial services professionals support your business across the Americas, Asia-Pacific, Europe, and Middle East.
Our Modular Financial Services Solutions
Our finance and accounting services are built around these modules, each designed to integrate into your existing value chain with the flexibility to scale as your business grows.
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Risk Management
Risk checks during checkout help manage exposure to non-payment while supporting dynamic payment methods, including Buy Now, Pay Later, so you can offer the best payment experience.
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Fraud Prevention
We apply AI-based fraud-detection to every order before warehouse handover and every return before refund, screening all payment methods and addressing carrier-related fraud at each stage of the transaction flow.
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Accounting Services
We manage accounts receivable, payment reconciliation, dunning, collection, refunds, and monthly closing across all your sales platforms for a consolidated view of your financial position.
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Claim Management
Our claims management services cover lost and damaged parcels and carrier claim handling, coordinating directly with our transportation management capabilities to achieve a success rate of over 90% on lost parcel claims.
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Data & Analytics
We analyze financial and operational data across all modules, using dedicated service cockpits and expert consulting to give teams across your organization greater visibility and actionable insights.
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Customized Solutions
Every business runs on a different financial model. With more than 20 years of experience and global expertise, we configure our services around your specific sales platforms, regions, and operational requirements, whether you operate B2B, B2C, or both.
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Dispute Management
Our dispute management solution handles customer disputes across major payment providers, using AI-supported workflows to meet tight deadlines, reduce unjustified refunds, and protect revenue through fast, effective responses.
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Marketplace Management
Our marketplace management tool centralizes all marketplace data into one reporting system, providing transparent insights, payment status tracking, and flexible filtering to improve efficiency and support revenue growth.
Industries We Serve
Across every industry we serve, we act as a core financial B2B and B2C services partner with the expertise to handle sector-specific compliance requirements, transaction complexity, and customer journey needs.
High volumes, high return rates, and multi-platform complexity require financial operations that can keep pace. We support B2B, B2C, and D2C fashion and lifestyle brands with fraud prevention, dispute management, marketplace balancing, and BNPL risk tools across webshops, marketplaces, and physical retail at scale.
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Success Stories from Our Clients
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Arvato offers the best possible conditions with widespread services, extensive expertise in the field of medical technology and a standardized infrastructure. As a long-standing, reliable partner, Arvato is strongly integrated into Olympus' processes and provides us with optimum support to fulfill our role as EMEA headquarters in logistical terms as well.
Alexander Nibbe General Manager Supply Chain Management, Olympus Europa SE & Co. KG -
Speed and flexibility in the supply chain are important and this extension strengthens our customer promise. With a strategic partner like Arvato, we are well positioned to meet the requirements of our growing East European customer base in the future.
Michael Schulz Regional Logistics Manager East Europe, H&M Group -
Efficient logistics is one of the most important pillars for any omnichannel retailer. With the new and state-of-the-art logistics center in Hamm, we have reached a decisive milestone in linking store business and online store in the DACH region even more closely — also and especially to the benefit of our customers and suppliers
Sander van der Laan CEO Douglas Group
