Order-to-cash logistics

Integrated Order-to-Cash Logistic Solution for the Pharmaceutical and Medical Industry

The European healthcare market and its sales channels undergo constant change and continually present pharmaceutical and medical technology companies with new challenges. We at Arvato are here to support you: We use individual and fully integrated distribution and logistics solutions in order to find and realise optimal concepts for your products, clients, and of course for your patients - by using latest automation technologies. We are also able to incorporate existing structures into our solutions concept as required.


Individual logistic solutions out of one hand

Though many healthcare companies have previously relied on national and Europe-wide storage structures that are independent of each other, for some years now, a trend has been developing towards creating harmonized European concepts. This facilitates the creation of standardized structures, a reduction in stock, optimized processes and lower costs. With a European site network that is specifically tailored to the requirements of pharmaceutical and medical technology clients, Arvato offers customized Central and Multi-Warehouse solutions. With multilingual customer service, in-depth knowledge of European regulations, intelligent transport solutions, and the manufacturing license for repacking and labelling medications, our locations provide the best conditions for regional and central distribution solutions. Scalable structures reduce costs, while our unified quality assurance processes (certified to ISO and GDP) guarantee the highest standards at any time. Integrated serialization services make your supply chain saver and protect the against falsified medicines. We offer an emergency service round the clock for life-saving medications.

Standardised processes with one central contact

Multilingual teams provide all communication with the clients, from order taking to returns, all the way to invoicing and dunning. In addition, they are specially trained
and are well versed in European regulations, as well as national formalities and customs specifications.

Our quality assurance, managed from a central source, and Europe-wide standardized and SAP-based IT system can be applied to all warehouse locations and minimize the complexity of each process. They also provide manufacturers with a comprehensive and standardized reporting system, maximum transparency, and one single contact person responsible for addressing all questions and topics at all sites across Europe.


Your personal contact:

Andreas Olpeter

Vice President Sales & Business Development - Healthcare

Services that We Take Over For You

Order-to-Cash Logistics at a glance

Warehousing and Distribution

  • Strong  international site network
  • Carrier-independent transport management
  • Comprehensive order-to-cash logistic
  • Named Patient Supply even before product authorisation
  • Risk Management programme
  • Standardized, Europe-wide, SAP-based IT landscape
  • Temperature-controlled storage (+15 ºC to +25 ºC, +2 ºC to +8 ºC, -80 ºC and -20 ºC)
  • GMP-compliant production processes
  • integrated postponement solutions
  • Serialization
  • SOX Report (Typ SSAE 18/ ISAE 3402)
  • Certifications: GMP, GDP, ISO, known consignor
  • Sales channels: hospitals, pharmacies, doctors, labs, patients, wholesaler

Customer service

  • Multilingual customer service
  • First contact to customers
  • Order acceptance via phone, fax, EDI, interface to clients’ ERP systems, email, web shop
  • Maintenance of customer master data
  • Product master data handling
  • Customer support (tracking & tracing of shipments incl. proactive transport management, invoicing tracking functionalities)
  • CIC (Customer Interaction Center): All customer-related information in real-time at a glance
  • Knowledge in national formalities and customs specifications 
  • 24/7 support

Financial service

  • Invoice creation
  • Credit decision
  • Invoicing & accounts receivable management
  • Dunning calls
  • Payment handling (e-commerce ready)
  • Reporting
  • Compliance with legal requirements (Sarbanes-Oxley Act, SSAE 18 SOC 1 Type 2 / ISAE 3402 Type 2 available as report)

The Solution at a Glance

Order-to-Cash Logistic

Our Business Solution

Discover our tailor-made solutions for order-to-cash logistics! 

PDF version

Our Solutions

The most important and cross-industry information on all Arvato solutions can be found here:

All solutions at a glance

200,000 sqm

Dedicated healthcare warehouse space

7 m.

Deliveries worldwide


Countries supplied

Your Benefits

  • Reducing complexity: Strong European network with uniform IT infrastructure
  • Flexibility throughout the world: One-stop-shopping solution
  • One face to the customer: One counterpart for all matters
  • Cost-saving: through integration of processes and scalable structures
  • Preventing counterfeits: Maximum data transparency by comprehensive reporting
  • Unified quality management: Handling of all processes according to highest quality and security requirements


Our Expertise for European Order-to-Cash Logistic

Carrier-independent and transparent

Cold chain management

Arvato offers the ideal logistics infrastructure for temperature-controlled warehousing and transporting thermosensitive pharmaceutical and medical products.

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Implementing the Falsified Medicines Directive

Serialization in Drug Manufacturing

Arvato can offer both the necessary hardware and suitable software solutions and processes to enable the distribution of medicines in line with the FMD requirements, thereby facilitating end-to-end verification. 

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Packing, repacking and labelling


Arvato’s central warehouse offers the necessary flexibility for reduced stock under the official licence related to packing, repacking, and labelling medicinal products (guidelines 2001/83/EC).

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Other topics...

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